Shipping policy

Last updated: 1 October 2026

SHIPPING DESTINATIONS
We currently ship only to valid residential and business addresses in the United Kingdom.

SHIPPING AND DELIVERY TRANSPARENCY
To provide competitive prices and a curated collection, our products are checked, packed, and dispatched directly from our international fulfillment partner in China.

PROCESSING TIME
Order processing, quality checks, and packing normally take 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

INTERNATIONAL TRANSIT TIME
After dispatch from China, international transit and delivery to the United Kingdom normally take an estimated 5–15 business days.

Estimated total time from order to delivery: 8–18 business days.

Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates may be affected by customs inspections, severe weather, high order volumes, carrier disruption, or circumstances outside our reasonable control. Unless we expressly agree to a guaranteed date, delivery times are estimates.

SHIPPING DELAYS
If we cannot ship within the time stated when you ordered, we will send a delay notice and ask whether you agree to the revised shipping date or prefer to cancel for a prompt full refund.

SHIPPING COST
Standard shipping to the United Kingdom is free. There are no separate packing or handling charges.

CARRIER AND TRACKING
An international logistics partner may transport the parcel before it enters the delivery network.

When tracking becomes available, we will send a shipping confirmation. Tracking may take 1-3 business days after dispatch to show its first update.

TAXES, DUTIES, AND IMPORT CHARGES
Prices and taxes are shown in pound sterling. Applicable state and local sales taxes are calculated and displayed at checkout. Any customs duties, import taxes, brokerage fees, and import-clearance charges are paid by Roselle Brighton.

Customers should not be required to pay additional import charges on a properly processed shipment. If a carrier requests payment, contact us at info@rosellebrighton.uk before paying.

SHIPPING ADDRESS
You are responsible for entering a complete and accurate delivery address, including the correct ZIP code. Contact us immediately if an address needs to be corrected. We can only make changes before the order has been processed or dispatched and cannot guarantee that a requested change will be possible.

UNDELIVERABLE PARCELS
If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you. We may charge the reasonable cost of reshipping where the failed delivery was caused by the customer. Mandatory consumer rights are not affected.

LOST, DAMAGED, OR MARKED-AS-DELIVERED PARCELS
Contact us promptly if tracking has not moved for an unusual period, a parcel is marked delivered but has not arrived, or the package arrives damaged. For visible damage, keep the packaging and send clear photographs. We will investigate with the carrier and provide an appropriate solution when loss or damage is confirmed.

CONTACT
Email: info@rosellebrighton.uk
Website: https://rosellebrighton.uk